Feedback plays a critical role in project management at any sort of business, no matter whether you run an accountancy firm or a chain of toy stores. It impacts every member of your team, their performance, and their attitude. However, if you don’t give feedback effectively, you could end up having the opposite influence from what you intended. With that in mind, let’s take a look at some top tips for giving effective feedback in project management…
Always give negative feedback one-on-one
One of the biggest mistakes you can make is giving someone bad feedback in front of others. This can make them feel embarrassed and it can look like you are trying to show them up in front of the rest of the team. By giving negative feedback one-on-one, your team members are more likely to respect you, and it will lead to a more fruitful conversation too. You can talk about ways to move forward and how to make productive changes. On the other hand, if you give negative feedback in a group environment, the person in question could end up resenting you, which could make the issue even worse.
Do not speak while your emotions are heightened
Giving feedback on impulse is another error you need to avoid. Before you give feedback, you need to take the time to reflect on it. This will ensure you can digest what has happened properly and give constructive feedback, rather than letting your emotions take over.
Organize a feedback meeting
If you need to deliver feedback regarding a certain task or project, it is advisable to arrange a feedback meeting as soon as possible. Most project management training courses provide information on how to schedule a successful meeting. After all, it’s likely that you are going to be giving a lot of them during your time as a project manager. Make sure you have a plan of action for the meeting, and that you stick to the allotted time you have set aside. In the past, scheduled feedback meetings occurred once a year. However, it is a good idea to schedule them more regularly, for example, quarterly or after every project. The business world is too fast paced for yearly reviews to be sufficient.
If you want to ensure that your feedback is taken on board, you need to be specific. Talk about everything in detail. Explain what you did like, what you did not like, what could have been different, and so on. Make sure you are always specific regarding the name of the project, the date, and the place of action. This will ensure there is no doubt left in your team member’s mind and that you are both on the same page. Don’t simply assume that the person knows what you are referring to. After all, if they did, the mistake may not have been made in the first place.
Focus on the fix
Last but not least, it is important to focus on the solution, rather than reiterating the problem. Everyone makes mistakes. Feedback is all about improving things for the future, rather than punishing someone for something they have done in the past that cannot be changed. Perhaps you could recommend that the individual takes an online course, such as an RN to BSN online, to enhance their skills? Or, perhaps you could suggest an effective method for dealing with a similar task or issue in the future? It is important not to dwell on the error itself or the poor quality of the work, but instead to focus on the improvements that can be made. After all, this is what you are aiming for! You don’t give feedback to make a person feel bad – you give feedback so that you can improve the results of your team.
So there you have it; the top ways you can improve feedback delivery. From focusing on the fix and being specific to giving negative feedback one-on-one, follow the advice that has been mentioned above and you will notice instant improvements. Feedback can be extremely helpful, but only when given properly.